When I was hired on as a sales manager for a mid-sized company, I knew that I had my work cut out for me. There were several different sales departments with each one focused on a different aspect of what the company offers. I had no intention of merging all of this together because it was actually a formula that works quite well. I knew that each department was going to have to undergo improved sales training though because there was no formal training to make sure everyone was on the same page.
Normally when a company I am with has good sales, I tend to let the salespeople go with what works for them. This company was an exception though because some of the customers are rotated between the different divisions. The customers were not getting the same level of customer service from our salespeople, and that had to change.… Read More..